User Data Deletion

1. Your Right to Data Deletion

At Elixire Tech LLP, we respect your privacy and your right to control your personal data. This page explains how you can request the deletion of your data from our WeComm platform in compliance with applicable data protection regulations, including GDPR, CCPA, and Indian IT Act.

2. What Data We Collect and Store

When you use WeComm, we collect and process the following categories of data:

3. How to Request Data Deletion

We provide multiple convenient methods for you to request deletion of your data:

4. Data Deletion Timeline

4.1 Processing Time

We will acknowledge your deletion request within 2 business days and complete the deletion process within 30 days from the date of your confirmed request.

4.2 What Happens During Deletion

• Days 1-2: Identity verification and request acknowledgment
• Days 3-5: Data identification and compilation of deletion summary
• Days 6-25: Deletion from production databases, backup systems, and archives
• Days 26-30: Verification of complete deletion and final confirmation

5. Data Retention and Exceptions

5.1 Legal Retention Requirements

We may be required to retain certain data for specific periods to comply with:

• Tax and Accounting Laws: Financial transaction records for 7 years
• Anti-Money Laundering (AML) Regulations: Business verification documents for 5 years
• Legal Proceedings: Data subject to litigation hold or legal investigation
• Contractual Obligations: Data required under active contracts

5.2 Limited Retention After Deletion

For security and fraud prevention purposes, we may retain:

• Anonymized transaction logs (no personally identifiable information)
• Aggregated analytics data (cannot be linked to individuals)
• Security incident reports (if your account was involved in security events)

5.3 Backup Systems

Data deleted from production systems may persist in backup archives for up to 90 days until the next backup cycle. These backups are not accessible for normal operations and are used only for disaster recovery.

6. Impact of Data Deletion

Before requesting data deletion, please be aware of the following consequences:

7. Third-Party Data Deletion

7.1 Meta/Facebook Data

WeComm integrates with Meta's WhatsApp Business Platform. Data stored by Meta is governed by their own privacy policies. To delete data stored by Meta:

• Visit your Facebook Business Manager settings
• Revoke our app's access to your WhatsApp Business Account
• Delete your WhatsApp Business Account through Meta's platform
• Follow Meta's data deletion procedures at Facebook Help Center

7.2 Customer Data Responsibility

If your customers request deletion of their data (phone numbers, messages, order history), you are responsible as the data controller to:

• Notify us of the customer's deletion request
• Provide necessary customer identification for verification
• Ensure compliance with your own privacy policy and applicable laws

We will assist you in deleting customer data from our systems within 14 days of receiving your verified request.

8. Alternative to Complete Deletion

If you're concerned about privacy but don't want to permanently delete your account, consider these alternatives:

8.1 Account Deactivation

• Temporarily suspend your account without deleting data
• Stop all message processing and data collection
• Reactivate anytime within 12 months

8.2 Data Export

• Download a complete copy of your data before deletion
• Receive data in portable formats (CSV, JSON)
• Transfer data to another service provider

8.3 Selective Data Deletion

• Delete specific categories of data while keeping your account active
• Remove old messages or customer records beyond a certain date
• Clear analytics and usage logs while retaining essential business data

Contact us at elixiretech@gmail.com to discuss these alternatives.

9. Children's Data

WeComm is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately at elixiretech@gmail.com, and we will promptly delete such information.

10. Your Privacy Rights

In addition to data deletion, you have the following privacy rights:

• Right to Access: Request a copy of all personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Portability: Receive your data in a machine-readable format
• Right to Restriction: Limit how we process your data
• Right to Object: Object to processing for specific purposes
• Right to Withdraw Consent: Revoke consent for data processing at any time

To exercise any of these rights, contact us using the information provided below.

11. Data Protection Officer

For privacy-related questions or concerns, you may contact our Data Protection Officer:

Email: elixiretech@gmail.com
Phone: +91 73567 30066

12. Updates to This Policy

We may update this Data Deletion Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via:

• Email notification to your registered email address
• Prominent notice on the WeComm dashboard
• Update notification on this page

The "Last Updated" date at the top of this page indicates when the most recent changes were made.